Privacy policy

Information We Collect

At CalmLyra, we collect personal information to provide and improve our services. This includes:

  • Account Information: Name, email address, shipping/billing address, phone number when you create an account or place an order
  • Payment Details: Credit card information processed through secure payment gateways (we don't store full card numbers)
  • Browsing Data: IP address, device information, browser type, and pages visited through cookies and similar technologies
  • Communication Records: Emails, chat logs, and customer service interactions
  • Preferences: Size selections, style preferences, and wishlist items

How We Use Your Information

Your data helps us:

  • Process orders and deliver products
  • Provide customer support and respond to inquiries
  • Improve our website, products, and services
  • Send marketing communications (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers under strict confidentiality agreements
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition, or asset sale

We never sell your personal information to third parties.

International Data Transfers

As a global business, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards (including Standard Contractual Clauses) to ensure your data remains protected according to GDPR and other applicable laws.

Data Security

We implement robust security measures including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited access to personal data
  • Secure payment processing

While we strive to protect your information, no system is 100% secure. Please protect your account credentials.

Your Rights

Depending on your location, you may have rights including:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request erasure of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Objection: Opt-out of certain processing
  • Withdraw Consent: For marketing communications

To exercise these rights, please contact us through our website. We will respond within 30 days as required by law.

Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences
  • Analyze site traffic
  • Personalize content
  • Enable shopping cart functionality

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. Continued use of our services constitutes acceptance of the updated policy.

Last Updated: [Insert Date]