Faq

Order Processing & Shipping

How long does order processing take?

Orders are typically processed within 1-3 business days. During peak seasons (May-August), processing may take up to 5 business days.

What shipping options are available?

We offer standard (5-10 business days) and express shipping (2-5 business days) worldwide. Shipping costs vary by destination and package weight.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Customs duties and taxes may apply depending on your country's regulations.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items with original tags attached. Swimwear must be returned with hygienic liner intact.

How do I exchange an item?

Please initiate a return and place a new order for your desired item. We currently don't offer direct exchanges.

Product Information

How do I choose the right size?

Detailed size charts are available for each product. Our Brazilian styles typically run smaller than standard sizes, while Plus Size collections offer extended sizing.

How should I care for my swimwear?

Hand wash in cold water with mild detergent. Avoid wringing and lay flat to dry. For lace and mesh items, use a lingerie bag for protection.

Payment & Security

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods.

Is my payment information secure?

All transactions are processed through PCI-compliant payment gateways with 256-bit SSL encryption. We never store your full payment details.